Refund & Return Policy

Last Updated: June 2, 2026

At VIP INFOS DIGITAIS, handled by VIP INFOS EMPREENDIMENTOS DIGITAIS LTDA, your peace of mind and complete satisfaction are our highest operational benchmarks. We support our sequence-driven research frameworks completely. Below is our clear, hassle-free adjustment guideline.

1. The 100% Satisfaction Guarantee Standard

We pride ourselves on excellence. If an purchased informational product or setup structure module does not fit your operational goals, we process return resolutions directly. In complete accordance with Article 49 of the Brazilian Consumer Defense Code (CDC), all digital clients retain an unconditional 7-day window to evaluate their procurement vectors.

2. Request Parameters

To initialize a refund settlement path, you simply need to:

• Submit your transaction identifier or the purchasing profile data to our institutional helpdesk.
• Forward your claim within 7 calendar days counting directly from your automated download confirmation timestamp.

3. Settlement Execution Timelines

Once our central support monitors log your cancellation notice, we communicate verification parameters to our credit networks (e.g. Stripe) immediately. The timeframe for funds returning to your billing layout depends on your payment method:

• Credit Card Transactions: Reversals appear on your account statement according to your card issuer's operational guidelines (usually within 1 to 2 cycles).
• Digital Wallets & Local Instant Settlement Networks: Funds are routed directly back within 3 business days.

4. Helpdesk Support Access

To request a refund with no hidden friction points, simply reach our administrative desk via email at: contato@vipinfos.digital.